Contract logistics provider DHL Supply Chain, part of the DHL Group, has expanded its reverse logistics solutions by acquiring Inmar Supply Chain Solutions.

Inmar is a division of Inmar Intelligence and a provider of returns solutions for the retail e-commerce industry, according to a Thursday (January 9) press release.

The acquisition will add 14 return centers and 800 associates to the DHL supply chain business, which currently includes 520 warehouses supported by 52,000 associates, according to the release.

It will also strengthen the company’s recall capabilities by adding product remarketing, recall management and supply chain performance analytics as per release.

“This acquisition strengthens our existing capabilities, allowing us to offer our customers a single source solution for their entire supply chain, including the critical and complex areas of returns management,” said Patrick. said Kelleher, CEO, DHL Supply Chain, North America. release

With the acquisition, DHL Group expects to accelerate growth in e-commerce, retail and other sectors that will help it achieve its target of 50 percent revenue growth by 2030, according to the release.

For Inmar Intelligence, the move enables it to focus on its core businesses of healthcare and MarTech, Inmar Intelligence CEO Spencer Baird said in the release. While profiting from its product sales, the company will maintain its pharmaceutical reverse distribution business.

“Inmar Intelligence and DHL share a deep commitment to customer-centric innovation,” added Baird. has developed over time.”

According to the collaboration of PYMNTS Intelligence and Adobe, the return process comes to mind when consumers choose retailers to shop with, “Online features compel consumers to shop with brands, retailers or marketplaces. “

The report also found that consumers who purchase directly from retailers are disproportionately more likely to return and refund a given merchant when purchasing from a retailer’s website or app. How easy and convenient return procedures are, compared to other shopping features.

It was reported in December that consumers will return 17.3% of their online purchases and 10% of their in-store purchases in 2023.