The Government Service Insurance System (GSIS) in La Union has embraced digital transformation with the launch of the GSIS 360 Digital Business Center. The move is set to enhance services for 26,485 members and 10,730 pensioners in La Union and Abra, providing more efficient and accessible options.

The facility, which is slated to open on the first working day of 2025, represents GSIS’ shift from manual processes to streamlined, technology-driven operations. This change ensures greater convenience and inclusion for its stakeholders.

It also reflects GSIS’s commitment to provide innovative solutions that are in line with global digital standards, ensuring that members and pensioners enjoy a modern, secure and user-friendly service platform.

Furthermore, the GSIS aims to foster a culture of digital literacy among its members to maximize the benefits of these new technologies. This will ensure equal access and usage for all users from all sections of the society.

The GSIS 360 Digital Business Center enables members and pensioners to conduct a variety of transactions online. They can access membership, loans, claims, pension records, and insurance policies.

Loan applications can be submitted and provisional amounts can be calculated, with loan conditions easily tracked. Life and superannuation claims can also be filed online, complete with provisional calculations. Members receive updates on premium and loan payments, while pensioners can schedule or complete their Annual Pensioners Information Disclosure (APIR) through face verification using GSIS 360-GTouch.

Additionally, members can locate the nearest GSIS office, learn about the GSIS process through the Citizen Charter, replace their physical UMID card with a digital ID feature, and get the latest GSIS news updates. Can stay informed.

This user-friendly approach ensures that members and pensioners can access services conveniently, enhancing the overall experience. The rollout in La Union is part of a wider initiative to establish GSIS 360 Digital Business Centers in every branch nationwide.

Additionally, the services can be accessed through the GSIS Touch app available on Google Play and Apple App Store, enabling members to manage transactions anytime, anywhere. The app’s intuitive design further simplifies the process, making it especially helpful for those who are less familiar with digital platforms.

GSIS also plans to conduct outreach programs to train users to effectively navigate their digital tools.

The digitized APIR process allows pensioners to renew their status online or at GSIS branches during their birth month. This innovation eliminates the need for extensive travel, especially benefiting senior citizens.

Juven Paraino, Division Chief of Billing, Collections and Reconciliation, emphasized the importance of this development, “This initiative moves from traditional manual processes to a seamless digital experience, allowing members and pensioners to conduct their transactions efficiently. is empowered to regulate.”

Integrating digital solutions improves efficiency and ensures secure, easy access for stakeholders, he added. Onsite support is also available at the GSIS 360 Digital Business Center to help users navigate the new system.

GSIS member and civil servant Diosdado Guron, Jr., shared his experience: “Before, I had to take time off from work to go to the GSIS office for my transactions. Now, I can apply for loans. Or I can look up my membership records online. It’s very easy, and it’s saved me a lot of time.”

A pensioner expressed that the online APIR option allows him to complete the process from the comfort of his home, which is an important convenience for senior citizens.

Angelica Gachalon, Branch Information Officer, highlighted the broader vision, “Our goal is to make GSIS services more convenient, comprehensive and efficient for all our stakeholders. GSIS 360 is our commitment to modernization and ensuring Evidence that we meet the changing needs of our members and pensioners.

GSIS encourages members, pensioners, and partner agencies to explore the GSIS 360 Digital Business Center and its features, reaffirming its commitment to quality public service through technology.