In today’s fast-paced economy, comprehensive digital transformation is critical to success. Serving more than 400,000 local businesses nationwide, Unifi Business is the nation’s leading digital partner for Micro, Small, and Medium Enterprises (MSMEs), and was named PC.com’s Best Fixed Business Service Provider for 2024. Recognized as

MSMEs account for over 97% of all businesses in Malaysia. In 2022, their contribution to gross domestic product (GDP) increased by 11.6 percent, even outpacing the national GDP growth rate of 8.7 percent. This reflects the sector’s critical role in the country’s economy and emphasizes the need to accelerate their digital transformation for future growth and success.

Powering the transformation of the hospitality industry to serve digital consumers

One of the industries that has benefited the most from digitization is the hospitality sector, which has experienced significant impacts during and after the pandemic. As Malaysia looks to increase foreign tourist arrivals to 27.3 million this year alone, local businesses must expand their operations and offerings if they want to meet the needs of these global, digital consumers.

Unifi Business provides customized solutions designed to enhance guest experiences and improve operational efficiency. Its ultra-fast fiber broadband delivers seamless on-premises, enabling everything from cooking to fitness and entertainment services. Its in-room entertainment option, Unifi Business TV, offers Malaysia’s largest integrated entertainment platform offering local and international premiere channels and streaming apps. These services enable hotels to redefine their guest strategies, increase revenue through exclusive stays and packages for family travel.

Unifi Business also helps hotels expand their market reach. Its innovative digital marketing solutions include teams dedicated to creating and managing campaigns, content and creative strategies across digital and social media platforms. It helps businesses to increase their brand presence online and gain more visibility in the competitive digital landscape.

Additionally, Unifi Business Smart Internet and SD-WAN solutions address mission-critical applications, providing superior support and wireless backup. These back-end technologies offer enhanced network visibility, cost-effective operational management through a single dashboard, and effective cybersecurity risk management, ensuring guest data and privacy are securely maintained. To be kept.

It is a cloud alpha-edge solution that augments hotels’ back-end infrastructure, providing scalable, flexible, and cost-effective data storage and processing. This cloud-based platform supports a range of functions, from data analytics to software applications, allowing businesses to leverage insights on customer expectations and innovate new offerings.

Unifi Business also provides digital tools to streamline operations and staff productivity. This includes mobile apps and training programs that focus on improving customer service through various communication channels.

Collectively, these services leverage amenities such as smart room technology, fast and reliable connectivity, a great selection of digital content, as well as secure network and cloud solutions – empowering hotels to deliver the high-quality services they need. Put on the map.

Beyond Hospitality: Comprehensive Connectivity, Digital and Financial Solutions for Every MSME

UNIFi Business’ converged offerings include high-speed fiber broadband, UNI5G business mobile services and devices, and a suite of digital solutions, designed to deliver exceptional value to diverse businesses across the country. This approach ensures that MSMEs have access to the technologies they need to thrive in a rapidly digital market.

UniFi Business’ connectivity options include fiber broadband with speeds of up to 2Gbps, ensuring reliable Internet access to power front and back-end business solutions. Additionally, UNI5G Business mobile plans offer unlimited 5G and 4G data, calls and texts, bundled with 5G-enabled smart devices and complimentary hotspot capability, keeping businesses connected anytime, anywhere.

Unifi Business also offers targeted tools to enhance the online presence of MSMEs. Its digital marketing solution provides online advertising options, including platforms such as Google, Facebook and TikTok, helping MSMEs expand their reach and attract new customers. On the other hand, its Carry@UniFi Marketplace solution helps entrepreneurs to list their business online, increasing their digital visibility.

Helping MSMEs increase their productivity and operational efficiency, Unifi Business’ Cloud Storage ensures that customers are in full control of their online data storage, keeping sensitive business information secure and flexible. Provide management. UniFi Business eCommerce Hub, on the other hand, acts as a central platform where businesses can easily manage their various online stores from a single place, streamlining operations and improving overall efficiency. . Additionally, Unifi Business has partnered with Kaspersky to offer its internationally recognized Small Office Security, a robust solution designed to protect businesses from cyber threats.

In addition to digital solutions, its Go Niaga program integrates UNI5G Business Mobile Postpaid packages with essential digital banking solutions, offering it a partnership with Maybank Islamic Bhd. Unifi Business is also a facilitator for Geran Digital Perusahaan Mikro Kecil and Sederhana Madani, which offers government matching grants. Up to RM5,000 to finance digital service subscriptions of MSMEs.

Adding value to elevate MSMEs in the digital economy

A distinctive feature of UniFi Business is its commitment to providing both local and premium support. The company has over 200 ICDL (International Certification of Digital Literacy) certified business consultants across the country, who ensure that businesses receive qualified professional guidance throughout their transformation journey.

Recognizing the need of businesses, Unifi Business offers premium lanes at its call center and Unifi stores, providing faster response time to MSME customers. Additionally, its Unifi Elite staff is dedicated to fast turnaround and service assurance, providing a high level of support to resolve concerns quickly and efficiently.

Unifi Business also invests deeply in building the skills and capabilities of the MSME community. Its exclusive UniFi Business Club (UBC) serves as a resource center for a wide range of marketing and productivity tools, networking opportunities, as well as financial support offered by its ecosystem partners.

Aligned with TM’s aspirations to become a digital powerhouse by 2030, Unifi Business continues to elevate local MSMEs and businesses through its comprehensive and affordable solutions designed to enhance business operations and growth. Through its diverse business offerings, priority support, and dedication to empowering MSMEs, Unifi Business is the preferred partner for businesses seeking to excel in today’s digital economy.

For more information visit https://biz.unifi.com.my/