The resident says the fraudsters accessed his bank information through his cell phone.

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Durango resident Barbara Koeman says her phone was acting strange one night and she later found out her cell phone plan had changed and $24,000 had been taken out of her bank account. (Tyler Brown/Durango Herald)

A Durango woman says $24,000 was stolen from her Wells Fargo bank account in March.

Barbara Cowman said that on March 12, she found out that her cell phone was not working. He received a phone call from his cell phone provider, Verizon Wireless, asking for permission to switch to a prepaid plan, which he never asked for.

Confused by the phone call and the sudden problems with her phone, she went to a Verizon Wireless store. He was told by an employee that his plan had changed to a prepaid plan for a flip phone, which he never bought.

After leaving the Verizon store, he visited Durango’s Wells Fargo Bank location to make sure his accounts were safe. He learned of two unauthorized wire transfers of $16,000 and $8,000 from his bank account.

He also found that his savings and checking accounts had been combined.

A copy of Coeyman’s bank transactions was provided. Durango Herald shows that the money was given to someone named Victor Edwards Jr.

The Durango Police Department is still investigating the case. DPDC Mdr Jacob Dunlop said detectives know of someone using that name, but added that fraud cases can be difficult because it could be someone using a fake name.

The police department has listed the man as “someone who may be involved,” but has not yet been confirmed as a suspect.

Coyman believes the hackers accessed his Wells Fargo account through his smartphone and sent his account and routing numbers to a Flip phone.

Wells Fargo spokesman Tony Timmons said the issue had been resolved by Tuesday, but could not comment on whether Koeman received compensation because of Wells Fargo policy.

Coeyman confirmed he received a credit from Wells Fargo for the lost money Tuesday night. However, this followed a lengthy exchange between him and the bank over who was responsible for the incident.

In May, Coeyman said he was told by a Wells Fargo fraudster and his colleagues claim he would not be reimbursed without a letter from Verizon saying his phone account had been compromised. Is.

Coeyman tried to contact Verizon’s fraud department multiple times, but was repeatedly referred to the phone provider’s customer service department.

She says her dilemma with Wells Fargo led her to file a complaint with the Office of the Comptroller of the Currency, the regulatory agency for national banks, before the issue was resolved Tuesday.

Verizon spokeswoman Liz Gilardi said the company is aware of the fraud allegation and is reviewing it.

Durango police are having trouble working with the two companies involved.

“Wells Fargo is saying it’s a Verizon problem. Verizon is saying it’s a Wells Fargo problem. And that makes it more difficult for us to try to get information from anybody,” Dunlop said.

Durango police have not yet presented Verizon or Wells Fargo with the release of the records because the two companies are not cooperating. Dunlop said the case has been reassigned to a detective who will be able to spend more time on it.

Coyman is minister of the Unitarian Universalist Fellowship of Durango. She said the hacking created financial stress where she was without $24,000 for about four months.

“Financially, I was stuck for about a week. I couldn’t actually pay my rent. I had to ask for my payment to be delayed,” he said.

He said he was lucky to have financial support, adding that without financial support a person would be in dire straits.

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