Last week, CX saw a huge move by Serviceno, leading leadership change in Zhuo, more news from the Sales Force, and more agent AI’s release by Corey.A. –

Here are some of our famous news in the past seven days.

During his 2025 colleague’s kick -off, Servo announced proudly: “We are in CRM.”

The announcement happened like this LifeFor, for, for,. Sourno in SVP & GM CRM Work Flu2024 Gartner Celebrates Vendor Leader for CRM Customer Mangani Center in Magic Quadrants.

Although in recent years, Serino has avoided using the term “CRM” so far, its customer service management (CSM) platform has begun to look like such a solution.

In fact, it now includes Omni Channel Support, Case Management, Self Service, Knowledge Management, Active Access, Exchange Intelligence, and “360 Degree Customer View”.

As it has added these capabilities, the platform has won a prominent new business, with Bill McDermutFor, for, for,. CEO of ServiceThe company’s latest income call revealed during the call:

[We’re] Markets, especially the customer service management market, are growing rapidly.

Nevertheless, the Servino will not challenge the CRM providers out of the box. Instead, its expertise is in the provision of complex services connected to ERP and other back and system data. (Read…).

Co -founder Sridhar Vembo has vacated his position as Zhu’s CEO.

The Chief Scientists will step into the role, focusing on the Wembo R&D measures and its “Personal Development Mission”.

Announce the move on X, vmbo The “recent important developments” in the AI ​​termed the main reason for changing their role. They wrote:

Our co -founder, Shailesh Kumar Davey, will serve as the CEO of our new group. Our co -founder, Tony Thomas, Zhu will lead us. Rajesh Gunyson will lead our Managing Division, and will lead to Mani Wembo Zhu.com Division.

Wembo laid the foundation of Edunton in 1996 before renaming the company “Zuhu” in 2009.

The business has since expanded its CRM heritage to become a global provider of supply chain, workplace, human capital management (HCM), and other tech solutions.

Its portfolio also continues to spread with the recent launch of a payroll platform and IOT Arm (Read…).

Mark BenefFor, for, for,. CEO of Sales ForceClaimed that the company’s agent force platform is already proving to be a major financial success.

In an interview with Bloomberg television At the annual meeting of the World Economic Forum in Davos, 2025, Benef was particularly passionate about Q4 numbers, commenting:

In our fourth quarter, we will see thousands of agents force deals, and I have never seen anything in the sales force so fast.

He concluded, “I have never been as excited about the technology industry as I am right now.”

Sales Force person’s comments follow the remarks given during the vendor Q3 income call in December last year, where he confirmed it 200 users had already signed agent force deals – Despite the platform survived for less than two months.

Speaking at the time, Beneev noted how – by implementing his operations to the Agent Force – the Sales Force has reduced the amount of its annual case by more than 25 %. (Read…).

Kore.ai has introduced its second agent AI platform in more than months: AI for the process.

The platform promises to advance the current Genai -led process automation, which usually handles the rules -based, normal tasks.

Instead, with the release of the AI ​​for the process, the Corps “indicated the revolution on how businesses have carried out the process of knowledge.”

This revolution begins with a nine -code platform that allows businesses to design, deploy and improve AI agents.

Such agents can make contexts, reasons and decisions. In this way, they not only have the flow automatically, but they can learn and improve themselves.

Critically, these AI agents also come up with the independence of the cloud and LLM, which are linked to any commercial, open source, or current AI model.

Along with these basic agent features, the AI ​​intelligent workflower for the process contains the solution. These brands allow AI agents to connect so they work together and automatically make multi -stop, enterprise wide flow (Read…).