Visa Is intended to use Service dispute management, made with visa Help the clients pay the payment card dispute resolution and help issuers meet compliance requirements.

The company will use the solution for power Visa Dispute Administration Service (VDMS) and Visa DPS dispute analysis and assistance (DAS), companies said on Wednesday (January 29) Press release.

“It would be better to utilize the advanced capabilities of the Service Platform how we will manage conflicts for issuers,” They have a motherSenior Vice President and General Manager in the Visa DPS, said in the release. “This engagement should accelerate the process of resolving the dispute, which offers consumers unprecedented level serving and speed, pursue better risk and compliance capabilities in the framework of our global organized conflict “”

According to the release, the serum platform contains artificial intelligence (AI) capabilities that help improve contact centers and resolve dispute issues by speeding up employees’ productivity.

Together together Sbino The release states that the visa will continue to work to improve the dispute resolution process to help the financial services industry meet the challenges presented through the growing volume of disputes.

“Banks around the world have used served to provide a cursory, AI -powered consumer experience, from boarding the ship and from daily service to resolving conflicts,” Vidya upper KrishnanVice President and General ManagerFor, for, for, for,. Gardener In the release, the services industry in Servin said. “Our AI platform for business change is designed to help banks enhance customer relationships and reduce lower -level costs.”

The new contract is based on a five -year strategic agreement between the two companies that was announced last year, in which they aim to “change payment services” and resolve the dispute resolution for issuers. To release, release.

Card conflicts Pilot Intelligence and according to, friction points that represent important moments that can either cement or destroy consumers’ loyalty Made up Cooperation, ”How Card disputes are an opportunity to promote customer loyalty.

The report states that 52 % of consumers said the high -speed processing of the card charge dispute was one of the main reasons why they were satisfied with its resolution. Fifty percent highlighted the importance of accessible customer service. Among those who repeatedly users, 86 % said they were likely to continue using cards that have effectively handled their disputes.

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