
In a viral reddate post, a Amazon After ordering PlayStation 5 on January 5, the customer faced a disappointing and confused situation, instead of getting only one old, defective PlayStation 3 (PS3). The incident started when the user received the product on January 7, but the package condition gave rise to immediate concerns.
According to the customer, the box was in a bad state, and on a close inspection, he discovered that the manufacturing date on PS5 was listed as November 2023, which seemed strange for the newly released products. Due to these concerns, the user contacted Amazon Customer Care to start a return process.
On January 15, when the pickup scheduled, the customer claims that the delivery person opened the package for the first time. Their surprise is that, inside the box there was PS3, not PS5 that they ordered. As a result, the pickup was not completed, and the user was left without resolution.
Despite numerous efforts to reach customer support and numerous chats, Amazon arranged a second pickup for return. However, after the pickup was completed, the customer received a shocking update: Amazon kept a grip on a refund, and claimed that he had sent the right product and refused to issue a refund Has
The customer provided evidence to the Amazon, in which the photos taken from the time of delivery and the time delivery person opened the box. Nevertheless, Amazon has reportedly told the customer that he cannot guarantee a refund.
The customer expressed disappointment, “My only mistake is that I was afraid to see the box and did not open it at that time. I waited for the delivery boy (cheating) to come and open it for me. ”
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The incident has raised concerns among other buyers, highlighting potential issues with product accuracy, refund and refund. The customer is now awaiting a resolution, hoping that Amazon will focus on the matter and return them Amount.
Amazon has not yet responded publicly to the holder of the user’s claims or refund.